shipping & returns
In-Stock items, usually ship via USPS or UPS Ground, and you should expect to receive them within 3-10 business days. We ship Monday through Friday and orders received during weekends and holidays are shipped as soon as possible.
If an item you order is temporarily or permanently out of stock, we will contact you with the next-earliest shipping date. At that point, you can choose to wait for the item or cancel it from your order.
Unless otherwise requested by a customer, goods will be shipped via carriers of our choice with shipping and handling charges prepaid. If you prefer to use a specific shipping method, please email us at email@example.com.
It is always recommended that customers check each incoming shipment carefully before acknowledging receipt from the carrier.
We will not ship internationally, due to the fragile or weighty nature of our products.
return & exchange policy
Customer satisfaction is important to us. If for any reason you are dissatisfied with an item you have received, please email us at firstname.lastname@example.org.
All orders received require immediate review by the customer for any damage or loss of product. Such errors need to be reported within 10 days of delivery and will require photographs of said damage/loss.
glo Skin Beauty Skincare and Makeup items are NOT ELIGIBLE for return unless the item is damaged during shipment, due to the personal nature of such items.
Boutique and Gift items are NOT ELIGIBLE for return unless the item is damaged during shipment, due to seasonality of such items.
All other new and unused product returns must be reported within 30 days by notifying us by email. Special order, customized products/accessories and sale/clearance items are NOT ELIGIBLE for return or refund.
Salon Adagio does not pay for shipping on returns, unless determined otherwise. Those fees will be the responsibility of the customer and can be returned by any carrier of their choice. All products must be returned in new condition and in their original packaging. All returned items are subject to inspection for damage or use/misuse prior to issuance of a credit or refund. Although in-store returns are preferred, should you ship an item, please consider using a trackable shipping service or purchasing shipping insurance.
If an item is accepted for a return, you may receive full credit, equal exchange or replacement of the item. Refunds will be given in the original form of payment. Certain conditions, including a restocking fee, may apply.